Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@gohealthypet.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@gohealthypet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@gohealthypet.com.

How do I return an item?

Refund/Return & Exchange Policy:

Food, Treats, Supplements, Medications, Bedding, Litter or any other consumable item opened or unopened - All Sales are Final upon Shipment, In-Store Pickup, or Delivery unless a specific guarantee is represented in the product's description or by the manufacturer of said product. The definition of "consumable item" is the sole discretion of Go Healthy Pet.

Non-consumable items to include Collar, Leash, Harness and other non-consumable items may be exchanged/returned if the product meets the following set of criteria -

We accept returns for exchange or refund up to 7 calendar days after delivery of the product.

At our sole discretion, after 7 calendar days, we will offer an exchange or store credit only.

Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:• -without showing signs of wear or damage in any way and with all original tags. Any other marketing materials included with the product must not have been removed or damaged including original packaging, brochures, manuals, directions and other print materials.

• -within 7 calendar days of the delivery date
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs if seller is not at fault. Ship to -

RETURNS
GO HEALTHY PET
2209 N. DIXIE HWY
WILTON MANORS, FL 33305
(954) 712-1226